Last Updated: November 6, 2025
Look, we get it - privacy policies can be a real drag to read through. But here at Dusky Rune Parallax Auto Repair, we're all about being straight-up honest with our clients, whether it's about your BMW's transmission or how we handle your personal info.
This policy lays out what information we collect when you visit our shop or use our website, why we need it, and how we keep it safe. We're based in Vancouver, BC, Canada, so we follow all the Canadian privacy laws - specifically PIPEDA (Personal Information Protection and Electronic Documents Act) and BC's privacy regulations.
Running a specialized European auto shop means we deal with some pretty specific vehicle data and customer details. We've put together this policy so you know exactly what's happening with your information.
When you bring your ride to us or check out our website, here's the kind of stuff we might collect:
We're not out here selling your data or doing anything shady. Here's the real deal on what we use your info for:
Service Delivery: Obviously, we need your contact info to schedule your appointment and let you know when your car's ready. We keep vehicle data so we can track your service history and make better recommendations down the road.
Quality Control: Sometimes we keep diagnostic data and photos to review our work and make sure we're staying on top of our game. This also helps if there's ever a warranty question.
Communication: We'll shoot you appointment reminders, service updates, and occasionally let you know about seasonal maintenance stuff (like winter tire changeovers). You can opt out of the promotional stuff anytime.
Billing & Records: Gotta keep financial records for tax purposes and business accounting. Canadian law requires us to hang onto this stuff for a certain period.
Website Improvement: We look at how people use our site to make it better and easier to navigate. Nothing creepy, just basic analytics.
Since we specialize in European imports and performance tuning, we deal with some pretty detailed vehicle data. Here's what you should know:
When we plug into your car's ECU for diagnostics or tuning, we're accessing all sorts of technical data - error codes, performance parameters, fuel maps, you name it. This info stays in our system tied to your vehicle's VIN so we can reference it for future work.
For performance tuning customers, we keep backup copies of your original ECU maps before any modifications. This is just good practice - means we can always revert back if needed. These files are stored securely and aren't shared with anyone unless you specifically ask us to (like if you're taking your car to another tuner).
Note: If you've got custom tuning work done elsewhere, let us know before we do any diagnostics. Some aftermarket tunes can flag things that aren't actually problems, and knowing your mod history helps us do better work.
We take security seriously - whether it's your car or your data. Here's what we've got in place:
That said, no system's 100% bulletproof. We do our best to keep everything locked down, but if there's ever a data breach, we'll let you know right away and tell you what steps we're taking to fix it.
Under Canadian privacy law, you've got some solid rights when it comes to your personal info:
Access Your Data: You can ask to see what personal information we've got on file for you. We'll show you within 30 days (usually way faster than that).
Correction Rights: If something's wrong or outdated in your records, just let us know and we'll fix it. Happens all the time when people change phone numbers or move.
Opt-Out Options: Don't want promotional emails? No problem - every email we send has an unsubscribe link. You'll still get important stuff like appointment confirmations, but no marketing fluff.
Data Portability: Want to take your service records to another shop? We can provide you with a copy of your vehicle's service history.
Deletion Requests: If you want us to delete your information, we'll do it - with some exceptions. We gotta keep certain financial records for tax purposes, and if there's ongoing warranty stuff, we need to maintain those records. But we'll delete whatever we legally can.
To exercise any of these rights, just give us a shout at info@duskyruneparallax.info or call us at (604) 555-7829. We'll need to verify your identity first (can't just hand out customer info to anyone who asks), but then we'll get you sorted.
Our services are aimed at adults who own vehicles. We don't knowingly collect information from anyone under 18. If you're a parent and think your kid's somehow given us their info through our website, let us know and we'll delete it right away.
That said, if you bring your teenager in to learn about car maintenance or you're having their first car serviced, we'll need basic contact info for the vehicle owner (probably you, the parent). Pretty standard stuff.
We might update this privacy policy from time to time - new laws come out, we add new services, technology changes, whatever. When we make changes, we'll update the date at the top and post the new version here on our website.
If there's a major change that affects how we handle your data, we'll send out an email to let you know. For minor tweaks and clarifications, we'll just update the page - check back occasionally if you're curious.
Your continued use of our services after policy updates means you're cool with the changes. If you're not, no hard feelings - let us know and we can discuss your options.
If you've got questions about this privacy policy, how we handle your data, or you want to exercise any of your privacy rights, we're here to help.
1847 Parallax Avenue, Vancouver, BC V6J 4M2
We typically respond to privacy inquiries within 48 hours. If it's urgent, give us a call - we're usually easier to reach by phone during business hours.
If you're not satisfied with how we've handled a privacy concern, you've got the right to file a complaint with the Privacy Commissioner of Canada. You can reach them through their website at priv.gc.ca or by calling 1-800-282-1376.
Thanks for taking the time to read through all this. We know privacy policies aren't exactly thrilling reading, but we think it's important to be transparent about how we handle your information. At the end of the day, we're a local shop that depends on trust - both when it comes to working on your vehicle and handling your personal details. If you've got any concerns at all, don't hesitate to reach out. We're here to help.